FAQ
Shipping
Where do you ship to?
We ship worldwide from the United States. We are not currently shipping to Russia or Ukraine.
How long will my order take?
Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.
This does not include time in transit and is regardless of shipping method chosen at checkout.
How much does shipping cost?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
Can I change my address after I've already placed my order?
Yes, as long as your order has not already shipped! Please email arcydrive@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
I live outside the United States. Will customs fees be associated with my order?
International shipments may be subject to customs fees, duties, and/or taxes based on your country. These fees are the sole responsibility of the purcahser and will vary by country and order value. We are unable to provide reimbursment for these fees or for orders returned due to unpaid customs fees.
What happens if my package is lost or stolen?
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.
To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.
For more information on Route+, click here.
Returns & Exchanges
Can I cancel my order for a refund?
All sales are final. We are unable to offer refunds at this time.
Do you offer exchanges?
Exchanges are dependent on current stock levels and item(s) purchased. Please email arcydrive@emeraldfulfillment.comfor any exchange inquiries. The cost of shipping will be the customer's responsibility.